Owner: Aaron Fitzell
Last Updated: 2026-03-30
Version: 1.0
(have an idea for how this SOP could be better? Please fill out the Suggest Edit form at the very bottom of this procedure)
Procedure Info
Tags
annual leave, leave, leave request, school holidays, CMS, kiosk, leave form, paper form, planning, approval, Operations Manager, term time, school term, full-time, holiday, time off, break, request leave
Purpose
To provide full-time drivers clear expectations and procedure for requesting annual leave.
When to Use This SOP
This procedure should be referenced whenever you’re uncertain about what the expectation is around annual leave and how to request it.
Who Should Use This SOP
This procedure is for Full-Time Drivers
Tools and Resources Needed
Expectations
- Annual leave is important – we want everyone to take meaningful breaks.
- Planning and communication helps us support you while keeping services reliable.
- Panorama’s expectation is that most annual leave will be taken during school holidays.
- Leave during school term time is possible – but really requires a chat with the Operations Manager first so we can plan around it.
- Accomodating leave requests and service reliability is a big balancing act.
- You can help us approve leave wherever possible by accomodating these requests and communicating with operations early.
Procedure
- Please send requests go through the CMS Kiosk in operations – putting your request directly into CMS this ensures it can’t be missed.
- Operations are happy to take you through the CMS leave process if you’re unsure.
- Paper leave forms are only for when the Kiosk isn’t accessible.
Review Schedule and Change Log
| Version | Date | Author | Change Summary |
| 1.0 | 2026-03-30 | Joel Smith | Initial draft |